![]() ![]() Among OpenTable’s pros is a simple-to-use table management system with guest recognition and email marketing features, as well as takeout management, reporting, suite of integrations, and so on. Restaurateurs and visitors alike agree that OpenTable has a very user-friendly interface and convenient booking flow. Operating since 1998, the platform is a familiar presence in the restaurant scene. OpenTableĪn undisputed leader in online restaurant booking, OpenTable owns over 21 percent of the entire reservation software market. Let’s examine the three leading restaurant reservation systems: OpenTable, Yelp Reservations, and ResyOS – and the APIs they provide. Their main target is to help put more diners in seats, so they use complex, sophisticated approaches, including machine learning, to optimize every moment of service. Global restaurant reservation software providers and APIsĪs such a big connectivity hub between visitors and restaurateurs, reservation platforms are more than just websites – they’re software providers often offering table reservation systems, APIs, widgets, or white label solutions for a restaurant’s online presence. ![]() The more sources are interconnected via APIs, the more data can be provided to end-users in a single environment. These websites, apps, and services provide their own information useful for guests and other industry players: Review and menu platforms send their data via APIs to reservation websites, delivery apps are integrated with POS systems to enable remote ordering, etc. In this article, we identify the following elements of the dining experience: POS software connects with aggregators via APIs so that the restaurant staff is informed about the food ordered and the payment made.Įxternal dining-related platforms. Modern POS systems for restaurants combine functionality for inventory management, labor management, reporting, and loyalty programs. Combining software and hardware, these transaction management systems allow customers to pay via terminals, touch screens, and other options. These platforms also use review websites’ APIs to collect comments, photos, and tips for a restaurant posted there, or integrate with Google Maps to provide location details and transportation options. Sites like OpenTable and Yelp, which we’ll talk about later, connect with TRSs via APIs to retrieve info about tables and provide diners with an opportunity to make reservations.
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